As GenAI adoption ramped up across the business, this fast-moving fintech hit a familiar wall: how to let teams explore tools like ChatGPT and Gemini without exposing sensitive data or breaching compliance rules.

Despite having modern DLP and CASB tools in place, they lacked the behavioural insights and real-time context needed to guide employee use of GenAI tools. Shadow AI use was growing, and SecOps lacked clear visibility into which incidents required intervention.

They turned to Culture AI, the Secure AI Usage Enablement Platform, to solve this.

The Challenge: Shadow AI, Manual Triage, and Cultural Friction

By mid-2025, the fintech’s teams were already using GenAI widely - but not always safely:

The Solution: Secure GenAI Usage Without Lockdown

The deployment was fast - live in under 6 hours - and began delivering impact almost immediately.

Beyond Detection: Shaping Secure AI Culture

One of the most valuable outcomes was the cultural shift:

With initial success validated, the fintech is:

This case study shows how a leading fintech organisation used our platform to gain control over generative AI usage without blocking innovation. By focusing on human behaviour, real-time intervention, and team-level trends—not just raw telemetry or just blocking access—the company reduced AI-related risk, saved time for security teams, and laid the groundwork for scalable, compliant AI adoption.

Want to learn more about how Culture AI can help your teams use AI safely, securely, and smartly? Book a Demo 

Learn how a global fintech company stopped over 20 sensitive data leaks to GenAI tools daily—without blocking innovation. This case study explores how Culture AI delivered real-time risk insights, behaviour-led coaching, and automated triage to enable secure, scalable AI adoption across 3,600 employees.

Empowering Safe GenAI Adoption at a 3,600-Employee Fintech — And Stopping 20+ Data Leaks a Day

Empowering Safe GenAI Adoption at a 3,600-Employee Fintech — And Stopping 20+ Data Leaks a Day

Recommended for you

The AI Control Gap: Why Partners Are Now on the Front Line

CultureAI Joins Microsoft’s Agentic Launchpad: What This Means for the Future of AI Usage Control

Why we can’t have nice things! ...Or can we?